"2024" Arşivleri

Arşiv Sayfaları

Celink awarded high net promoter score in recent customer survey

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of customer loyalty, following a survey of its clients. Created by author Fred Reichheld about 20 years ago, the net promoter score is a common tool used…

CFPB defenders Chopra, Warren advocate for bureau in the new Trump era

The Consumer Financial Protection Bureau (CFPB) has been something of a political lightning rod ever since it began operations in 2011 under the Obama administration. But with the incoming Trump administration showing signs of fierce opposition to the agency, some of its biggest defenders are coming to its defense ahead of a period of uncertainty….